By: Nana
Appiah Acquaye
Safaricom Ethiopia has
hosted the Ethiopian Quality Award (EQA) Technical Committee for an on-site
assessment as part of the evaluation process for this year’s national quality
recognition programme.
The assessment visit
provided the committee with an opportunity to engage with Safaricom Ethiopia’s
leadership and employees, gaining insights into the company’s operational
practices, management systems, and approach to delivering quality services.
During the evaluation,
experts from various departments presented the company’s achievements,
operational frameworks, and best practices, highlighting Safaricom Ethiopia’s
focus on quality management, innovation, customer experience, and continuous
improvement.
The visit also allowed the
technical committee to observe how quality principles are integrated across the
organisation, from service delivery processes to internal operational
standards.
Safaricom Ethiopia’s
participation in the Ethiopian Quality Award follows the company’s achievement
of the First Level Award of Excellence in the previous year’s programme,
marking progress in its ongoing quality improvement journey.
The telecommunications
company said the continued engagement with the award process reflects its
commitment to maintaining high performance standards and strengthening its
focus on customer-centred service delivery.
The Ethiopian Quality Award
recognises organisations that demonstrate excellence in management practices,
innovation, and commitment to improving quality standards across their
operations.
